Medication Return Policy

Effective Date: September 15th 2024

Botaniqal Clinic (Cannatreat Australia Pty Ltd) is committed to ensuring the highest level of service and satisfaction for our patients. This Return and Refund Policy outlines the circumstances under which refunds and returns are applicable for our consultation services and prescriptions.

1. Validity and Use of Prescriptions

1.1 Prescription Validity

  • E-scripts are valid for a specific period as per regulatory guidelines.
  • Responsibility: It is your responsibility to present the e-script to a pharmacy within its validity period.
  • Expired Prescriptions: Expired e-scripts cannot be reissued without scheduling a new consultation.

1.2 Pharmacy Selection

  • You have the freedom to choose any pharmacy for medication fulfillment.
  • Botaniqal Clinic can recommend preferred pharmacies known for high-quality products and service.
  • Note: There is no obligation to use the recommended pharmacies.

1.3 Pharmacy Fulfillment Issues

  • Any issues during the fulfillment of your prescription at the pharmacy (e.g., medication availability or pricing discrepancies) should be addressed directly with the pharmacy.
  • Botaniqal Clinic is not responsible for the policies or actions of individual pharmacies.

2. Return of Medications

2.1 Pharmacy Return Policies

  • Since medications are dispensed by pharmacies, returns of medications are subject to the pharmacy's return and refund policies.
  • Consult with the pharmacy where you filled your prescription for their specific policies.

2.2 Medication Concerns

If you experience adverse reactions or have concerns about your medication:

  • Seek immediate medical attention.
  • Inform us so we can assist and update your medical records accordingly. Book a follow-up appointment so that our doctors can review your treatment plan and side effects if any.

3. Contact Information

For any inquiries or further clarification regarding our Medication Return Policy, please do not hesitate to reach out:

Our team is available to assist you with any concerns or questions you may have.