Privacy Policy

Botaniqal Clinic ("we", "us") values your privacy. This policy outlines how we collect, use, share, and protect the personal information you provide when using our website and services, including through online forms provided by third-party platforms like JotForm.

Important Note:

This website is intended for adults aged 18 and over. Our clinic provides specialised treatment and is not suitable for minors. If you are under 18, please do not use this website or provide any personal information.

Information Collection

We collect the following personal information:

  • Contact Information: Name, address, phone number, email address.
  • Health Information: Information provided in health questionnaires (conditions, allergies, etc.).
  • Technical Data: Website usage information including IP address, pages visited, time spent on pages, browser information (potentially through cookies, with user consent).

How We Collect Information

We collect information through the following means:

  • Directly from You: Information is collected through forms on our website and our online booking platform, including forms hosted by JotForm.
  • Patient Management System: Information is shared with our patient management system to facilitate appointments and maintain patient records.
  • Tracking Technologies: Our websites use cookies and similar technologies from Google Analytics and HubSpot for analytics and marketing purposes.

Consent

By providing us with your personal information, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. Where practicable, we will seek your express consent for specific uses, such as for marketing communications. You may withdraw your consent at any time by contacting us at info@botaniqal.com.au.

Data Use

We use your personal information for the following purposes:

  • Appointment Scheduling and Patient Management: Processing bookings, appointments, and maintaining patient records.
  • Communication: Contacting you regarding appointments, reminders, and other relevant healthcare information.
  • Integration with Healthcare Services: Sharing necessary data with e-script management systems and doctors for the purpose of providing healthcare services.
  • Website Improvement: Analysing website usage patterns to improve our website and services.
  • Marketing and Analytics: Using data collected through Google Analytics and HubSpot to better understand our website visitors and personalise our marketing efforts. We will obtain your consent before using your information for direct marketing purposes, and you can opt out at any time.

Data Sharing

We share your information with the following third parties, as necessary to provide our services:

  • Patient Management System: MediRecords.
  • E-script Management Systems: eRx.
  • Doctors: Relevant information to facilitate healthcare services.
  • Analytics and Marketing Providers: We share website usage data with Google Analytics and HubSpot for the purposes outlined above.
  • JotForm: We use JotForm to collect information through online forms. Data submitted through these forms may be stored on servers located outside of Australia, including in the US and EU. By submitting information through our JotForm forms, you consent to this transfer and storage of your data.

Overseas Disclosure

Your personal information may be stored or processed outside of Australia, including in the United States and European Union, by our third-party service providers such as JotForm, Google Analytics, and HubSpot. We take reasonable steps to ensure that any overseas recipient complies with the Australian Privacy Principles or is subject to laws or contractual obligations that are substantially similar to the APPs.

Data Security

Botaniqal Clinic is committed to ensuring that the information you provide to us is secure. We have implemented suitable physical, electronic, and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss, and unauthorised access, modification, and disclosure. We also require our third-party service providers, including JotForm, to maintain appropriate security measures.

Data Breach Response Plan

In the unlikely event of a data breach that is likely to result in serious harm, we will promptly notify the affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches scheme. Our data breach response plan outlines the steps we will take to contain, assess, and respond to data breaches.

Retention of Personal Information

We will retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including any legal or reporting requirements. When your information is no longer required, we will take reasonable steps to securely destroy or de-identify it.

Handling Unsolicited Information

If we receive personal information that we did not solicit, we will determine whether it could have been collected under the Australian Privacy Principles. If not, we will securely destroy or de-identify the information as soon as practicable, provided it is lawful and reasonable to do so.

Privacy Notice for Call Recording

This privacy notice explains how we use recordings of phone calls within Botaniqal Clinic (the Company).

Personal Data

When a call is recorded we collect:

  • a digital recording of the telephone conversation;
  • the telephone number of both parties (internal and external).

Personal data revealed during a telephone call will be digitally recorded, for example, name and contact details, to deliver appropriate services. Occasionally 'special category' personal information may be recorded where an individual voluntarily discloses health, religious, ethnicity, or criminal information to support their request for advice and/or services.

Your Rights

Under Australian privacy law, you have the right to:

  • Access and Correction: Request access to your personal information and have inaccuracies corrected.
  • Request Deletion: Request deletion of your personal information, subject to legal obligations.
  • Restrict Processing: Request restrictions on how we process your data.
  • Data Portability: Request a copy of your personal data in a structured format.
  • Object to Processing: Object to specific uses of your personal information, such as direct marketing.

How to Exercise Your Rights

To exercise your rights or if you have any questions or concerns about our privacy practices, please contact us at:

Email: info@botaniqal.com.au
Phone: 1300 153 019
Address: 207 Currie Street, Adelaide SA 5000, Australia

Employee Training

All staff at Botaniqal Clinic receive regular training on privacy practices and our obligations under the Australian Privacy Principles to ensure your personal information is handled appropriately.

Changes to This Policy

We may update this policy from time to time to reflect changes in legislation, our practices, or the services we offer. We will notify you of any significant changes by posting the updated policy on our website with the date of revision.

Regular Review

We regularly review our privacy policy and practices to ensure compliance with the Australian Privacy Principles and to maintain the highest standards of privacy protection.

Contact Us

If you have any questions regarding this policy or wish to make a complaint about the handling of your personal information, please contact us at:

Email: info@botaniqal.com.au
Phone: 1300 153 019
Address: 207 Currie Street, Adelaide SA 5000, Australia