Appointment Booking and Patient Consent

Appointment Booking

Valid Payment and Identification‍

You must provide a valid form of payment when booking and may be required to present photo identification for verification.

Booking for Yourself

‍Appointments must be booked for yourself individually. If you need to make an appointment for someone under your care, please ensure you enter the patient's details in the booking form.

Fees and Payment

Appointment Fee‍

You agree to pay the fee associated with your appointment. The applicable fee depends on the nature of your appointment (e.g., initial, follow-up), and you will be charged accordingly.

Non-Refundable Policy

‍Fees are non-refundable except in accordance with our Cancellation Policy.

Payment Timing

‍Payment processing details will depend on the account type you establish with Botaniqal Clinic.

Additional Costs

‍You are responsible for the costs of any medication prescribed to you as determined by the relevant dispensing pharmacy.

Appointment Location and Timing

Confirmation and Adherence

‍Please carefully note the date and time of your appointment as confirmed in your booking. Incorrect bookings are subject to the Cancellation Policy.

Patient Responsibility

‍You are responsible for ensuring a quiet, distraction-free environment and a suitable internet connection (if applicable) during your appointment.

Cancellation Policy

More Than 24 Hours' Notice‍

If you cancel your appointment with at least 24 hours' notice, you will receive a full refund.

Less Than 24 Hours' Notice or No-Show

‍The full consultation fee is non-refundable if you cancel with less than 24 hours' notice or fail to attend without notification (unless we can fill the appointment you can't make in time).

Rescheduling

‍If you cannot attend your appointment and notify us at least 12 hours in advance, you will be charged an additional fee of $50 for a rebooking. While we make reasonable efforts to accommodate rescheduling requests, they are subject to availability and cannot be guaranteed.

How to Cancel or Reschedule

Patient Consent

Eligibility‍

You confirm you are 18 years or older, have a documented medical condition for at least 3 months, and are aware of ineligibility criteria (history of bipolar disorder, schizophrenia, psychosis, delusions, or involvement in an opiate treatment program).

Information Sharing

‍Your health information will be shared as necessary between Botaniqal healthcare professionals, dispensing pharmacies, and as required by the Therapeutic Goods Act 1989.

Complete Medical History

‍You agree to disclose your full medical background, including conditions, medications, treatments, substance use, and pregnancy status (or intention to become pregnant).

Follow-Up Appointments

‍Follow-up consultations may be mandatory to ensure your safety and monitor treatment progress.

Natural Therapy Programs

‍You understand your treatment programs may be subject to change or termination depending on your current situation as determined by the doctor.

Treatment Acknowledgement

You acknowledge that the medication/s you may be prescribed are not registered on the ARTG and are considered unapproved therapeutic goods. Please ensure you review the Consumer Medicine Information of any medication that you may be prescribed. Your consent includes understanding the potential risks and side effects, including but not limited to:

  • Distorted perception
  • Impaired memory and cognition
  • Increased heart rate
  • Anxiety or panic
  • Sedation
  • Diarrhoea, fatigue, vomiting, or nausea

Responsible Use

‍You agree to strictly follow dosage instructions and refrain from driving, operating machinery, or engaging in dangerous activities while under the influence. As explained in more detail in the consent form you need to sign on your understanding of the legalities regarding this.

Research

‍Your anonymised treatment outcomes may be used in research (with your permission prior), and you may withdraw consent at any time.

Consent to Data Processing and Overseas Transfer

‍By providing us with your personal information through our online forms, including those hosted by JotForm, you consent to the collection, use, and disclosure of your information as described in this policy. This includes the transfer and storage of your data on servers located outside of Australia, including in the United States and European Union. JotForm implements advanced security measures to protect data stored on servers located in the United States and European Union.

Consent for Unapproved Medicines

By agreeing to Botaniqal's Consent for Unapproved Medicines before this consultation, you provide consent to be prescribed an unapproved medicine (if deemed suitable) and acknowledge the associated risks, restrictions, and possible complications outlined below.

You will be asked this again during your initial consultation to confirm that you understand this by saying ‘Yes.’ Your verbal agreement will be documented by the healthcare professional as secondary confirmation of your consent to be prescribed an unapproved medicine.

By proceeding, you acknowledge that you understand and agree to the following:

Understanding of Unapproved Medicines

‍You understand that the quality, safety, and efficacy of unapproved plant medicine have not been assessed by the Australian government's Therapeutic Goods Administration (TGA). As a result, access to unapproved medicine is only available through a Special Access Scheme (SAS), Authorised Prescriber Scheme (AP), or Clinical Trial pathways under the Therapeutic Goods Act 1989.

Waiver of Claims

‍You waive and disclaim any rights to claim against Botaniqal Clinic for any potential side effects, adverse effects, or unknown risks related to plant medicine use.

Follow-Up Consultations

‍You agree to attend regular follow-up consultations over the phone, as directed by your healthcare provider within your treatment plan.

Recording Prohibition

No Recording: You must not record, film, or capture your appointment under any circumstances. If a recording is suspected, Botaniqal reserves the right to cease the appointment, retain the recording device, and delete the recording without compensation.

Liability Disclaimer

Botaniqal Clinic and its healthcare professionals are not liable for any decisions or actions you take based on your appointment or treatment. You release Botaniqal Clinic and its providers from any liability arising from your treatment participation.

By scheduling an appointment, you confirm that you have read, understood, and agreed to these terms.